TOHSAKAN

Terms of Use for TOHSAKAN Application

Effective Date: September 21, 2026

These Terms of Use are an agreement between you and the operator of the TOHSAKAN application ("the Platform", "we", "us") within the BENJARONG Ecosystem. By creating an account or using the app you agree to them and to our Privacy Policy. If you do not agree, do not use TOHSAKAN.

1. Eligibility and your account

  • Age — You must be at least 18 years old to create an account. If you are under 20, a parent or guardian must agree to these terms on your behalf as Thai law requires.
  • Accurate information — Give true, current information when you register and keep it up to date. One person, one account.
  • Credentials — Keep your password and device secure. Everything done from your account is treated as done by you until you tell us it was not.
  • Sign in with Google or Apple — Those sign-in options are subject to Google's and Apple's own terms. We receive only the name, email, and sign-in token they send.
  • Suspension — We may suspend or close an account that breaches these terms, is used for fraud, or puts other users at risk. You may close your account at any time under Settings > Account > Delete account.

2. What TOHSAKAN offers today

This release provides:

  • Content — A feed of posts, photos, and videos from travelers, with comments, likes, saves, shares, follows, and place tags.
  • AI travel assistant — A chat assistant that suggests places, itineraries, and bookable services.
  • Bookings — Searching and booking accommodation, transport, restaurants, and activities offered by service providers in the provinces covered.
  • Payments — Paying for bookings by payment card or PromptPay.
  • Partner listings — Live hotel prices from Agoda and partner deals that open on the partner's own site.
  • Not yet enabled — Features listed in section 10 are shown as previews only and are not available.

3. Your content

  • Ownership and licence — You keep ownership of what you post. You grant the operator a worldwide, royalty-free licence to host, store, reproduce, display, and distribute it within TOHSAKAN and in previews of the app, for as long as it is on the platform.
  • Responsibility — You are responsible for your content and must have the rights to post it, including for the people, places, and music it contains.
  • Prohibited content — Do not post content that is illegal, defamatory, harassing, sexually explicit, violent, hateful, infringes intellectual property, invades privacy, or is spam or misleading advertising.
  • Tagged services — If you tag a bookable service, you warrant the tag is accurate and not misleading.
  • Moderation — We may remove content, restrict its reach, or suspend accounts that breach these rules, with or without notice. You can report a post or comment and block an account from within the app; we review reports and act on those that breach these terms. Repeat offenders are removed.

4. AI travel assistant

  • Generated by AI — Replies are produced automatically and can be wrong, out of date, or incomplete. Check prices, availability, opening hours, and travel requirements before relying on them.
  • Not professional advice — The assistant does not give legal, medical, financial, or safety advice.
  • Your inputs — Do not enter sensitive personal data, payment details, or other people's private information into the chat. Messages are processed as described in the Privacy Policy.

5. Bookings

  • Our role — TOHSAKAN is a platform that lets you book with independent service providers such as hotels, transport operators, restaurants, and activity operators. The provider delivers the service and is responsible for it; its own conditions apply alongside these terms.
  • Confirmation — A booking is confirmed when the provider confirms it, which the app shows under My Bookings and we send by email. Until then the booking is pending.
  • Prices — Prices are shown in Thai baht as reported by the provider. Availability shown at search time may change before payment.
  • Cancellation — You may request cancellation from My Bookings. Whether a refund is due follows the provider's cancellation policy shown at booking time and the timing of your request.
  • Refunds — Refunds go back to the original payment method. Card refunds return to the card. For PromptPay, Stripe emails you a link to enter the bank account that should receive the refund.
  • Journeys — Journeys are itineraries published by travel agencies. The package price shown is the agency's reference price; in the app each service in a journey is booked separately, under that service's own price and terms.

6. Payments

  • Processors — Card and PromptPay payments for bookings are processed by Stripe. By paying you also accept the processor's terms.
  • Authorisation — You confirm that you are entitled to use the payment method and that the details are correct. Minimum charge amounts set by the processor may apply.
  • Failed and duplicate payments — If a payment cannot be confirmed, check My Bookings before trying again. We never charge twice for the same booking; a pending payment is resolved before a new one is created.
  • Fees — Any fees are shown before you pay.

7. Third-party services

  • Agoda — The Agoda section shows prices supplied by Agoda at search time; they may change once you open Agoda. When you open a hotel, you leave TOHSAKAN and any booking is made with Agoda under Agoda's terms. The operator of the application is not a party to that booking and is not responsible for it. TOHSAKAN is an Agoda affiliate partner and may receive a commission on bookings made through those links.
  • Partner deals — Listings on the partner deals page open on the partner's site, where the partner's terms apply.
  • Google content — Some places, restaurant details, and photos come from Google Maps and Google Places and are subject to Google's terms and attribution requirements.
  • Sign-in and payment providers — Google, Apple, and Stripe each have their own terms that govern your use of their services.

8. Acceptable use

You agree not to:

  • Break the law or these terms, or help someone else to.
  • Access other users' accounts or data, or scrape, crawl, or bulk-download content.
  • Reverse engineer, modify, or interfere with the app, its APIs, or its payment flow.
  • Make bookings or payments you do not intend to honour, or use stolen or unauthorised payment methods.
  • Impersonate another person or organisation, or misrepresent your relationship with a service provider.
  • Upload malware or attempt to disrupt the service.

9. Intellectual property

TOHSAKAN, its name, logo, design, and software belong to the operator and its licensors. These terms give you a personal, non-transferable licence to use the app on your own device; nothing else is granted. Suggestions you send us may be used without obligation to you.

10. Features not yet enabled

The app contains preview screens for features that are not active in this release. Terms for them will be added before they are switched on, and nothing in this section creates a right to use them:

  • Smart Safety and Health Care — Geofencing, SOS, vital-sign monitoring, and the Medical Safety Net.
  • KYC verification — Preview screens only.
  • Points, Tohsakan Passport stamps, and TOHSAKAN+ membership — Preview screens only.
  • Live streaming and Marketplace — Preview screens only.
  • Form-Fill Assistant (TDAC) — Preview screens only.

11. Disclaimers and limitation of liability

  • As is — TOHSAKAN is provided as is. We do not promise it will be uninterrupted or error-free, or that listings, prices, and assistant replies are always accurate.
  • Third parties — We are not liable for services delivered by providers, Agoda, or other third parties, nor for loss caused by events outside our reasonable control.
  • Cap — To the extent Thai law allows, our total liability for any claim connected with a booking is limited to the amount you paid through TOHSAKAN for that booking, and for any other claim to the amount you paid us in the 12 months before the claim arose. This does not limit liability for wilful misconduct, gross negligence, or where the law does not permit limitation.

12. Changes and termination

  • Changes — We may update these terms. We show the new version in the app and update the effective date; material changes are announced in advance. Using the app after that date means you accept the update.
  • Termination — You can stop using TOHSAKAN and delete your account at any time. We can end or suspend access as described in section 1. Sections 3, 7, 9, 11, and 13 survive termination.

13. Governing law and language

These terms are governed by the laws of Thailand, and the courts of Thailand have jurisdiction. They are provided in Thai, English, and Chinese; if the versions differ, the Thai version prevails.

14. Contact

  • Customer support — The TOHSAKAN application team
  • Email — support@scgs.co